FAQ
Q: Are you a factory or trading company?
A: Changyue Parking is a factory with more than 20
years’manufacturing design experience. We can offer you the most
favourable price and provide you the quick feedback after-sale
service.
Q: What is the warranty term of your product?
A: The warranty term of our product is 12 months. Within warranty,
if there is any quality defect, we will send you the new parts and
dispatch our engineer to solve it.
Q: How to make the installation? Can you send engineer to us?
A: First we will send you all the technical documents, such as
foundation drawing, installation manual, operation manual. If you
have professional engineer, you can finish it by yourself.
Second, If you’re new for the car parking system, We can dispatch
our engineer to guide the installation, the cost will belong to the
buyer.
Q: How about your delivery time?
A: Generally, it will take 30 to 60 days after receiving your
advance payment. The specific delivery time depends on the items
and the quantity of your order.
Q: What is your terms of payment?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the
photos of the products and packages before you pay the balance.
Q: How to repair and maintain the product?
A: You don't need too much maintenance because our products all use
big brand electric devices and we pay more attention on quality,
the whole system can work well in long time. If necessary, we
suggest that small parts are maintained once a week, the large
parts are maintained once a month.
Q: If the failures of parking equipment happened from customers
which are not in the warranty period, how does the company deal
with it?
A: First, we would provide some spare parts when the parking system
ship out. If any parts need to be replaced in the maintainence
work. We will check and help to slove problems by remote operation.
Second, if other parts are dameaged, we will replace them by remote
operation upon agreement between both sides. If it is necessary to
dispatch our engineers to the site, all the cost occurred will
belong to the buyer.
